Refund policy

Refund Policy

We offer a 14-day return policy, meaning you have 14 days from receiving your order to request a return.

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How to request a return
Email nutsymade@gmail.com with photos of the item and a brief explanation of the issue.
If your return is approved, we’ll send a return label and instructions.
Items sent back without approval won’t be accepted.

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Return conditions
Items must be returned in their original packaging and condition for a refund or exchange.
We can only offer exchanges for the same item.

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Damages & issues
We take great care in packing your order. If your item arrives damaged, defective, or incorrect, contact us right away.
For items lost or damaged by the shipping carrier, get in touch and we’ll do our best to help.
Note: Products made from natural timber may vary in grain and colour — these natural variations are not considered faults.

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Non-returnable items
We cannot accept returns on:

• Custom or personalised items

• Perishables

• Jewellery & accessories

• Sale items

• Gift cards

• Hazardous goods (e.g. flammable materials)

We also do not accept returns or exchanges for change of mind or incorrect ordering.

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Exchanges
Need something different? The fastest option is to request a return, then place a new order once your return is approved.

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Refunds
Once we receive and inspect your return, we’ll let you know if it’s been approved.
If approved, your refund will be processed to your original payment method.
Please allow time for your bank or card issuer to finalise the transaction.